Here is a list of the largest banks in the United States by assets in 2020
1. JPMorgan Chase – $2.74 Trillion
By targeting digitally-savvy consumers and introducing artificial intelligence to its offerings, JPMorgan Chase has been able to outperform its competitors. JPMorgan is playing the long-game by acquiring millennials through digital channels — and hopes to convert them to higher-value customers later on.
2. Bank of America – $2.38 Trillion
Bank of America has been able to cut costs and appeal to young users by adapting strategies for the digital age. The bank’s digitized branches – which allow customers to access contactless ATMs and connect with call centers via video-conference technology – experienced half the traffic of nearby branches only five months after launching in 2017.
3. Citigroup – $1.96 Trillion
For three years in a row, Citibank has been named the “Best Bank for High-Net-Worth Families” by Kiplinger’s Personal Finance. For customers that maintain $200,000 in deposit, retirement, and investment accounts, the bank grants them access to its Citigold Package.
4. Wells Fargo & Co. – $1.89 Trillion
Wells Fargo is following the lead of top competitors by targeting millennials through mobile banking services. Pay with Wells Fargo is a mobile service where users can access their most used payment features before signing into the app. Additionally, Wells Fargo’s app Greenhouse helps customers simplify their bills and track spending.
5. Goldman Sachs – $925 Billion
Since launching Marcus, an online bank that offers customers fixed-rate, fee-free unsecured loans and high-yield savings accounts, Goldman Sachs has become one of the largest banks in the US. The banking giant has made several acquisitions for Marcus, including personal finance management app Clarity Money.
6. Morgan Stanley – $875 Billion
After acquiring Solium Capital, a global provider of Software-as-a-Service for stock administration, financial reporting, and compliance, Morgan Stanley gained access to new technology and millennial employees who propelled the company into the digital banking market.
7. U.S. Bancorp – $475 Billion
U.S. Bancorp, the parent company of U.S. Bank National Association, earned a spot on the list of top US banks due to its commitment to competing with tech giants making their way into the banking industry.
8. PNC Financial Services – $392 Billion
PNC Bank is known as a top bank in the US because it offers specialized perks and services to customers while developing original products. In 2017 PNC began offering mobile payment options to corporate clients who hold Visa commercial cards — allowing them to leverage popular mobile wallets like Apple Pay.
9. TD Bank – $384 Billion
In addition to having extensive influence abroad, TD Bank has become one of the largest banks in the US due to its integration of artificial intelligence and utilization of digital technology.
TD Bank partnered with to launch Clari, an AI-powered chatbot, in Canada. Clari answers customers’ questions via text message and notifies them when credit card payments are due or how much they spent at a certain store. Chatbots cut down on call volume, and Clari’s success in Canada will likely influence TD Bank to develop a chatbot for its US branches.
10. Capital One – $373 Billion
Despite its recent data breach, Capital One still managed to make the list of top US banks, likely due to its ongoing commitment to digital transformation.
Capital One increased its technology staff from 2,500 in 2011
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